Advisory Snapshots

 Post-Acquisition IT Integration & Managed Services (U.S. Expansion) 

Decision Context:   

An international software company, headquartered outside the U.S., had recently acquired a software firm in Atlanta, Georgia. The acquisition required immediate onsite IT support in the U.S. as well as a scalable, long-term managed services model to stabilize and integrate the new operation.

The client’s internal IT leadership was based in France, making dependable local execution and centralized oversight essential.

Why the Decision Was Complex:    

• Newly acquired staff required rapid onboarding and support continuity
• No existing U.S.-based IT support structure
• Time zone and geographic separation increased operational risk
• Reactive IT issues could disrupt post-acquisition integration and productivity
• The solution needed to scale as U.S. operations expanded

The client needed a partner that could deliver local presence fast while designing a repeatable, national support model.

Bradley Partner's Role:

 Bradley Partner acted as an independent managed services advisor and coordinator, leveraging its national partner ecosystem. 

Key contributions included:  

• Deploying a vetted local MSP to provide onsite smart hands in Atlanta within one week
• Establishing remote managed services with national coverage
• Onboarding acquired employees into standardized IT support workflows
• Implementing SLA-backed support aligned to enterprise expectations
• Normalizing tools, processes, and escalation paths post-acquisition
• Providing a scalable framework to support ongoing U.S. growth

Decision Outcome:   

• Onsite IT support operational within one week
• Full managed services model in place within three weeks
• 38% reduction in reactive IT tickets post-stabilization
• Improved user experience and operational consistency
• A scalable IT foundation supporting continued U.S. expansion

 “Following our acquisition of a software firm in Atlanta, Georgia, we needed immediate onsite IT support in the U.S. along with a scalable managed services model to stabilize and integrate the new operation. Bradley Partner moved quickly, deploying a vetted local MSP to provide smart hands in Atlanta within a week, while also standing up ongoing remote support with national coverage. Within three weeks, the acquired team was fully onboarded, SLA-backed support was in place, and we reduced reactive IT tickets by 38%. Bradley Partner has since become a trusted partner as we continue to expand our U.S. footprint with enterprise-grade IT services.” 

Cloud & Infrastructure Decisions:  Corporate HQ Closure & Data Center Migration 

Decision Context:  

An organization made a strategic decision to close its corporate headquarters, which housed approximately 250 employees, and transition to a fully remote workforce. While the workforce transition was straightforward, the on-site data center—containing 186 servers—presented a major technical and operational challenge. The organization needed to vacate the facility without disrupting business-critical systems.

Why the Decision Was Complex:   

• Data center shutdown was tied to a fixed real estate exit timeline
• 186 servers supported core business operations with minimal tolerance for downtime
• New infrastructure needed to be live before the physical move
• Network, internet, and SD-WAN changes had to occur in lockstep
• Any misstep could result in prolonged outages or data loss
• This required precise coordination, sequencing, and execution.

Bradley Partner's Role:

 Bradley Partner acted as program lead and independent infrastructure advisor, overseeing planning and execution across multiple workstreams. 

Key contributions included: 

• Developing a comprehensive migration and cutover plan over an 18-month planning period
• Coordinating the relocation of 186 servers to a regional data center
• Sourcing and standing up new internet circuits ahead of cutover
• Re-architecting and transitioning the SD-WAN environment
• Managing vendors, timelines, dependencies, and risk mitigation
• Executing a tightly controlled migration window with minimal downtime

Decision Outcome:   

• All servers successfully migrated in under 72 hours
• No material disruption to business operations
• On-time closure of the corporate HQ
• A modernized, scalable infrastructure aligned to a remote-first operating model

“Within a year and a half, we made the strategic decision to close our corporate HQ, which had housed 250 employees, and transition to a fully remote workforce. However, our on-site data center — consisting of 186 servers — posed a significant challenge. We partnered with Bradley Partner to develop and execute a comprehensive migration plan, which we worked on for a year and a half. In under 72 hours, they successfully coordinated the move of all servers to a regional data center, established new internet circuits, and seamlessly transitioned our SD-WAN infrastructure. Their ability to manage a high-stakes, time-sensitive project without disruption to our operations was nothing short of exceptional. Bradley Partner proved to be a critical partner in helping us modernize our IT footprint and adapt to a remote-first model.”

 Communications & Collaboration Decisions: UC & Contact Center Platform Replacement at Global Financial Firm

Decision Context:

 An organization was operating on a white-labeled call center solution provided by an existing vendor. Over time, persistent support and reliability issues began to impact day-to-day operations, sales performance, and customer experience. Leadership recognized the need to reassess the platform and modernize their UC and contact center environment. 

Why the Decision Was Complex:  

• Ongoing support failures were directly affecting revenue and customer satisfaction
• Multiple internal teams had competing requirements and priorities
• UC and contact center vendors vary significantly in actual capabilities vs. marketed claims
• Selecting the wrong platform would create long-term operational and contractual constraints

The organization needed an objective, structured process to replace a mission-critical system without disrupting the business.

Bradley Partner's Role:

 Bradley Partner acted as an independent UC and contact center advisor, operating at the strategy and procurement layer. 

Key contributions included:

• Conducting a cross-functional needs assessment involving sales, customer service, project management, and IT
• Translating business and operational requirements into clear technical and service criteria
• Leading a formal RFP process for a new UC and call center solution
• Identifying and shortlisting vendors aligned with both current needs and future scalability
• Normalizing vendor claims by validating what each provider actually delivers in production
• Supporting a confident, defensible platform selection

Decision Outcome:  

• Stabilized call center operations and improved vendor support
• A modern, scalable UC and contact center platform aligned to business growth
• Reduced internal friction through stakeholder alignment
• Improved confidence in vendor performance and long-term roadmap

“We were using a white-labeled call center solution from an existing vendor, but began experiencing major support issues that were impacting our operations. Bradley Partner stepped in and worked cross-functionally with our internal teams — including sales, customer service, project management, and IT — to conduct a thorough needs assessment. From there, they led a formal RFP process for a new UC and call center solution, bringing forward vendors that aligned with both our current and future requirements. Their deep understanding of the vendor landscape and what each provider truly delivers gave us the confidence to make an informed, strategic decision. Bradley Partner was instrumental in helping us stabilize and modernize our customer experience infrastructure.”
— VP of Operations
 

 National Smart Hands & Cabling Support for Rapid Office Expansion for International Construction Company

Decision Context:

 A national and international construction firm was opening a new 4,500 sq. ft. office in California and required smart hands support for cabling and infrastructure on a compressed timeline. Internal IT resources were remote, making dependable local execution critical to opening on schedule. 

Why the Decision Was Complex:  

• Office opening timelines left little margin for delay
• On-site cabling and infrastructure work requires vetted, reliable technicians
• Poor execution could delay occupancy and disrupt business operations
• The firm anticipated continued geographic expansion, making scalability a concern
• The organization needed a partner that could deliver fast, local execution with national reach.

Bradley Partner's Role:

 Bradley Partner acted as an independent infrastructure sourcing and coordination partner, bridging the gap between centralized IT and local execution. 

• Rapidly identifying and engaging a trusted national cabling provider
• Coordinating onsite technicians to meet an aggressive deployment schedule
• Overseeing cabling and infrastructure setup to ensure quality and consistency
• Providing a repeatable model for multi-site office expansion
• Scaling the same provider relationship across additional locations nationwide

Decision Outcome: 

Technicians onsite and work completed within one week. On-time office opening with no infrastructure-related delays. Successful rollout to six additional offices nationwide within the same year. A scalable, repeatable approach to smart hands and cabling support

“As a national and international construction firm, we were opening a new 4,500 sq. ft. office in California and needed reliable smart hands support for cabling and infrastructure setup on a tight timeline. Bradley Partner quickly delivered by connecting us with a trusted national cabling provider who had technicians onsite within a week to complete the work. The quality, speed, and professionalism exceeded our expectations — so much so that we went on to leverage the same firm, through Bradley Partner, to open six additional offices across the country that same year. Their ability to scale support nationally has made them a true extension of our operations team.”

Decision Context:

A large regional healthcare organization with approximately 4,500 employees was evaluating whether to reduce internal IT headcount and outsource Tier 1 and Tier 2 Help Desk support. The decision carried operational, financial, and workforce implications that needed to be made before committing to a long-term outsourcing partner.

Why the Decision Was Complex:

Outsourcing options varied widely in scope, pricing models, and service assumptions. Internal expectations were not fully aligned, and there was a risk that a poorly framed scope would lead to cost overruns or degraded end-user support. The organization needed a way to objectively evaluate vendors using real operational data, rather than relying on generic service descriptions or assumptions.

Bradley Partner's Role:

Before Vendor Selection and contract commitment, Bradley Partner helped the organization:

• Analyze historical help desk ticket data to define realistic service scope and requirements
• Structure a competitive evaluation process involving multiple qualified vendors
• Normalize differences in service models, pricing, and performance, assumptions
• Support a defensible down-selection aligned with operational needs and budget constraints

Bradley Partner operated at the decision and procurement layer, providing independent evaluation support rather than managing or delivering the outsourced service. 

Decision Outcome:

Following the decision, the organization experienced improved end-user support performance and realized meaningful cost savings, while reducing internal operational burden. 

Downstream Impact:

Following the decision, the organization experienced improved end-user support performance and realized meaningful cost savings, while reducing internal operational burden. 

-CIO, Large Regional Healthcare Organization Testimonial:

"Bradley Partner helped us evalute outsourcing options using our real ticket data and make a confident decision before committing to a provider. Their structured, independent approach made a complex transition manageable and defensible."

Decision Context:  

A regional power company was in the process of selling approximately 3,600 acres of land to a multi-billion-dollar data center operator. As part of the transaction, the power company needed to ensure the site could support enterprise-grade WAN connectivity that met the stringent reliability, scalability, and redundancy requirements expected by hyperscale and large data center operators. 

Why the Decision Was High-Risk: 

• Data center operators demand carrier diversity, path diversity, and PoP redundancy from day one
• Multiple carriers offered competing solutions with different assumptions around fiber routes, build methods, and pricing
• Decisions around aerial vs. underground fiber, lit vs. dark fiber, and long-term scalability would materially impact site value
• Poor coordination between carriers, utilities, and stakeholders could delay timelines or compromise network resiliency
   

The power company needed independent expertise to design the right network strategy and manage carrier engagement without bias.

 Bradley Partner’s Role:

 Bradley Partner operated as an independent WAN and carrier strategy advisor, working upstream of any carrier contract commitments.  

• Designing a scalable, future-proof WAN architecture aligned to data center operational standards
• Engaging directly with major carriers, including DQE, Verizon, Comcast, and Crown Castle
• Evaluating and sourcing both lit and dark fiber options
• Assessing aerial and underground fiber routes for resiliency and long-term viability
• Ensuring path diversity and PoP diversity to meet high-availability requirements
• Coordinating across carriers and stakeholders to reduce friction and accelerate decision-making

 Decision Outcome : 

• A carrier-neutral, scalable network design aligned with data center expectations
• Clear pricing and sourcing options across multiple providers
• Reduced execution risk and improved stakeholder alignment
• A smoother transaction process with infrastructure readiness supporting site valuation

 COO Testimonial:

 “As a power company with 3,600 acres of land being sold to a multi-billion-dollar data center operator, we needed expert guidance on WAN design and carrier strategy. Bradley Partner stepped in and delivered. They worked directly with leading carriers — including DQE, Verizon, Comcast, and Crown Castle — to design a scalable, future-proof network leveraging both aerial and underground fiber infrastructure. Their support included pricing and sourcing for both lit and dark fiber, as well as ensuring path and PoP diversity to meet the stringent requirements of data center operations. Their deep industry knowledge and ability to coordinate across stakeholders made a complex project significantly smoother.”
— COO, Power Company