Managed Services & Outsourcing Advisory

When organizations are considering managed services or outsourcing before scope is finalized, providers are selected, or long-term contracts are executed, Bradley Partner provides decision-stage support to define service boundaries, compare operating models, and establish enforceable governance expectations. Engagements focus on role clarity, accountability, pricing assumptions, and exit constraints, so outsourcing commitments are made with clear responsibility and reduced dependency risk.

• Decide what to outsource vs. retain internally (scope and responsibility boundaries)
• Define service expectations and assumptions so provider proposals are comparable
• Compare operating models (managed services, co-managed, hybrid) against requirements
• Establish enforceable governance: decision rights, escalation triggers, and stop conditions
• Identify commercial exposure (pricing mechanics, renewals, exits) before contract commitment
• Produce a decision-ready provider selection and contracting package for procurement

Outsourcing decisions often fail because organizations select providers before they have defined scope boundaries, responsibility splits, data/asset ownership, and escalation logic. Vendors then price ambiguity, and governance gaps show up after signature. 

Bradley Partner operates upstream of provider commitment to help organizations clarify what should be outsourced, what must remain internal, how performance should be measured, and what accountability boundaries must be enforceable, before contracts and operating models lock in.

• Outsource vs retain decisions (what belongs internal vs external)
• Scope definition, service boundaries, and assumptions normalization
• Provider model comparison (in-scope/out-of-scope clarity)
• SLA/OLA structure and escalation/stop conditions
• Commercial structure, pricing models, and renewal/exit exposure
• Governance model: decision rights, accountability, auditability
   

Bradley Partner helps you define an outsourcing model that is operationally realistic and governable: clear scope, enforceable accountability, and commercial terms that don’t hide risk, before provider selection and contract commitment.
 

• Outsourcing scope definition (in/out, assumptions, boundaries)
• Responsibility split (RACI-style role clarity) and governance model
• Provider comparison framework and down-selection rationale
• SLA/OLA requirements and escalation/stop-condition definitions
• Commercial exposure review (pricing mechanics, renewals, exits)
• Decision-ready recommendation memo for leadership/procurement

Decision-stage services provided by Bradley Partner help your company define and evaluate decisions before commitment, they do not include implementation, resale, or managed operations.